Our Refund/Damage/Lost Item Policy

DAMAGED OR LOST PRODUCTS

We are not responsible for any lost, broken, or damaged items once items have been scanned into possession by USPS. All lost and damaged claims must be made through the USPS website.

Once a package is in the hands of the post office, USPS is responsible for all lost or damaged orders.  

What does this mean for you, as a consumer?

You may want to consider selecting Priority Shipping at check out. Priority Shipping contains includes up to $100 of insurance and will guarantee a delivery between 1-3 business days. If you prefer to live life on the edge, stick with the Economy option, which does not contain insurance!

USPS policy states that if you get a damaged item and throw away anything before you make a claim, you will not be reimbursed by USPS, so save everything (including the box/envelope, packaging, broken item, etc).

If your package says delivered but you have not received it, file a lost package claim with USPS.

Click here to file a claim with USPS.

If your package is delivered to the wrong address because you entered the wrong address, you are responsible for paying a second shipping fee to get it to your house.  We will not be refunding any orders if you entered the wrong address and do not want to pay shipping a second time to get your order.

Email us at planthealingwoman@gmail.com with any concerns/ issues with your order.

REFUNDS

Shipping charges, sale items, and gift cards are nonrefundable. All returns are sent back to the original payment method.

Refunds are not accepted on products purchased with a code or sale.

If you receive the wrong products in your package, please reach out to us! Email us at planthealingwoman@gmail.com with any concerns/ issues with your order.